Tokio Marine Explorer

A worry-free travel plan which provides you with comprehensive
and wide coverage including COVID-19.

Simple on-the-spot
approval
Travel Inconveniences
due to Covid-19
Hospitalisation & Evacuation
due to Covid-19
Key Coverage

Section I

Personal Accident & Medical

  • Accidental Death & Permanent Disablement
  • Repatriation or Overseas Burial/Cremation
  • Medical & Related Expenses
  • Compassionate Care
  • Child Care
  • Emergency Medical Evacuation
  • Hospital Allowance

Section II

Travel Inconveniences

  • Personal Luggage & Personal Effects
  • Luggage Delay
  • Personal Money & Travel Documents
  • Travel Cancellation or Postponement
  • Travel Curtailment or Disruption
  • Travel Delay
  • Missed Departure
  • Flight Misconnection
  • Overbooked Flight
  • Personal Liability
  • Rental Car Cover
  • Travel Agent's Insolvency Cover
  • Fraudulent Use of Credit Cards

Section III

Lifestyle Cover

  • Home Care
  • Golfers Cover
  • Pet Care
  • Trauma Care
  • Tokio Marine Travel Assistance Services

The benefit(s) payable under eligible policy is protected by PIDM up to limits.
Please refer to PIDM's TIPS Brochure or contact TMIM or PIDM (visit www.pidm.gov.my)
Important Product Details

Single

Annual

Policy Wording

English | Bahasa Malaysia

Policy Wording

English | Bahasa Malaysia

Product Disclosure Sheet

English | Bahasa Malaysia

Product Disclosure Sheet

English | Bahasa Malaysia

Nomination Form

English | Bahasa Malaysia

Nomination Form

English | Bahasa Malaysia

Claim Form

English | Bahasa Malaysia

Claim Form

English | Bahasa Malaysia

Making A Claim

Follow these simple steps to expedite filing of a Tokio Marine Explorer claim

General Inquiry

03-2783 8383


Tokio Marine Travel Assistance

03-7628 3877
03-7841 5770

Contact Agent
Notify Claims

Notify us

Notify the loss or damage to TMIM within 30 days by telephone or in writing, quoting your Certificate Number and details such as date of loss, nature of loss or section of the policy you are claiming.

Make police report

Report the loss or damage incident to the police within 24 hours if involving theft of personal luggage/personal money/travel documents/personal effect and/or accident.

Contact Travel Assistance

24-hour worldwide assistance - Medical assistance - Travel assistance Tokio Marine Travel Assistance : 603-7628 3877. If the number is unavailable, please call the alternative back-up number at 603-7841 5770.

Notify airline

Report to carrier if your luggage is late or lost.

Submit form

Return the duly completed Claim Form together with the documents requested .



Click here to learn more on step-by-step claim guides
Frequently Asked Questions

This is a comprehensive travel insurance plan for you or your family to enjoy a worry-free travelling experience. For more information of the coverage and benefits, please refer to Tokio Marine Explorer Product Disclosure Sheet.

All Malaysians, Malaysia Permanent Resident, Malaysia Work Permit/Employment Pass Holder and his/her dependents.

For Single Trip Plan, the maximum duration is 180 consecutive days from the commencement date of journey.
For Annual Travel Plan, the maximum number of days per journey or trip is 90 consecutive days from the commencement date of journey

For Single Trip Plan, the minimum age is between 30 days old and 85 years old. For Annual Travel Plan, the age is between 18 years old and 75 years old. For more information of the age limit, please refer to Tokio Marine Explorer Product Disclosure Sheet

This policy does not cover certain losses, such as:
  • War and related risks including riot or civil commotion
  • Radioactive and nuclear weapon material accidents
  • Suicide or any attempt thereat
  • You during the travel period engaging in any occupation involving manual labor
  • Flying as a pilot or crew member in any aircraft other than as a fare paying passenger in an aircraft licensed for passenger service
  • Childbirth, miscarriage, pregnancy or any other complication thereof unless caused directly or indirectly by accident
  • Intoxicating liquor or drug not prescribed by qualified registered medical practitioner
  • Criminal acts
  • Travelling contrary to medical advice or specifically to obtain medical treatment
  • Excluded countries, kindly refer to policy wording or product disclosure sheet for more information
Note: This list is non-exhaustive. Please refer to Tokio Marine Explorer Policy for the full list of exclusions.
OUR PRODUCTS
TOP FEATURES
RESOURCES

Tokio Marine Insurans (Malaysia) Berhad
198601000381 (149520-U)
Click here for PIDM's TIPS Brochure